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Kennedy Business Consulting
Community Engagement
Community engagement is essential for the City Treasurer’s office because it fosters trust, transparency, and accountability in managing public funds. Unlike partisan offices that focus on policy debates, the Treasurer’s role is fundamentally about stewardship—ensuring taxpayer dollars are collected, invested, and distributed responsibly.
By actively engaging with residents through town halls, financial literacy workshops, and open forums, the Treasurer’s office can demystify government finances, address taxpayer concerns, and gather valuable feedback on how services can be improved. When citizens understand where their money goes and have a direct line to their Treasurer, they are more likely to feel confident in local government.
Additionally, strong community outreach helps identify inefficiencies, such as barriers to tax payment or gaps in services, allowing for proactive solutions rather than reactive fixes. In a role built on integrity, engagement isn’t just good practice—it’s the foundation of public trust.
Paperless Transactions
Embracing new technology to go paperless in the Treasurer’s Office is critical for efficiency, cost savings, and better service to Newport News residents. Paper-based systems are slow, expensive, and prone to errors—delaying tax payments, creating unnecessary paperwork for taxpayers, and wasting public funds on printing and postage. By moving to digital payments and communications, the office can process transactions faster, reduce errors, and give residents the convenience of paying taxes online 24/7.
Electronic records also improve transparency, making it easier to track payments and prevent fraud. Additionally, going paperless is environmentally responsible, cutting waste and aligning with modern sustainability goals. Most importantly, a streamlined, tech-friendly system ensures that taxpayers—especially seniors, working families, and small businesses—aren’t burdened by outdated processes.
Modernizing the Treasurer’s Office isn’t just about keeping up with technology; it’s about delivering a more efficient, accessible, and taxpayer-friendly government.
Customer Service
Customer service is critical in the Treasurer’s office because it directly impacts residents’ trust and confidence in local government. The office handles essential financial services—tax payments, billing inquiries, and revenue management—and when citizens interact with it, they deserve clarity, efficiency, and respect.
Poor service can lead to frustration, delayed payments, and even unnecessary financial hardships for taxpayers. By prioritizing professionalism, responsiveness, and accessibility, the Treasurer’s office can ensure that residents feel heard, assisted, and treated fairly. Strong customer service also reduces errors, streamlines operations, and fosters goodwill, making compliance easier for taxpayers and improving the city’s overall financial health.
In the end, a Treasurer’s office that values customer service isn’t just about numbers—it’s about serving the people of Newport News with integrity and care.