.png)
.png)
.png)
Kennedy Business Consulting
Expanding Community Outreach
Community engagement is essential for the City Treasurer’s office because it fosters trust, transparency, and accountability in managing public funds. Unlike partisan offices that focus on policy debates, the Treasurer’s role is fundamentally about stewardship—ensuring taxpayer dollars are collected, invested, and distributed responsibly.
By actively engaging with residents through town halls, financial literacy workshops, and open forums, the Treasurer’s office can demystify government finances, address taxpayer concerns, and gather valuable feedback on how services can be improved. When citizens understand where their money goes and have a direct line to their Treasurer, they are more likely to feel confident in local government.
Additionally, strong community outreach helps identify inefficiencies, such as barriers to tax payment or gaps in services, allowing for proactive solutions rather than reactive fixes. In a role built on integrity, engagement isn’t just good practice—it’s the foundation of public trust.
Increasing Transparency
When we lead with transparency, we don’t just open the books—we open trust. By leveraging technology, we can simplify what was once complicated. We can make tax payments as easy as a click, not a burden. Proactive communication isn’t just sharing numbers—it’s telling the story of where every dollar goes, so the people who pay in can see the impact. This isn’t just government work—it’s stewardship. Because real power doesn’t hide; it serves, it engages, and it empowers.
Strengthening Customer Service
Customer service is critical in the Treasurer’s office because it directly impacts residents’ trust and confidence in local government. The office handles essential financial services—tax payments, billing inquiries, and revenue management—and when citizens interact with it, they deserve clarity, efficiency, and respect.
Poor service can lead to frustration, delayed payments, and even unnecessary financial hardships for taxpayers. By prioritizing professionalism, responsiveness, and accessibility, the Treasurer’s office can ensure that residents feel heard, assisted, and treated fairly. Strong customer service also reduces errors, streamlines operations, and fosters goodwill, making compliance easier for taxpayers and improving the city’s overall financial health.
In the end, a Treasurer’s office that values customer service isn’t just about numbers—it’s about serving the people of Newport News with integrity and care.